Refund Policy

ClaudeCraft (hereinafter referred to as “we” or “our website”) is committed to providing high-quality AI prompt services. We understand that you may have concerns when making purchase decisions, so we offer the following refund policy to ensure your purchasing experience is risk-free and satisfactory.

7-Day Unconditional Money-Back Guarantee

We are confident in our products and services, so we offer a 7-day unconditional money-back guarantee:

Within 7 days of purchase, if you are not satisfied with our products or services, you can apply for a full refund.
Refund requests do not require specific reasons, as we respect your decision.
Refunds will be processed through your original payment method, typically completed within 10-20 business days.

Refund Process

To request a refund, please follow these steps:

Send an email to [email protected]
Include “Refund Request” in the subject line
Provide your order number and registered email address
Our customer service team will respond to your request within 5 business days
Once the refund is approved, funds will be returned to your original payment account

To ensure a smooth refund process, please send your request using the email address registered with your account.

Usage Restrictions After Refund

The following usage restrictions and conditions apply after you receive a refund:

Immediate Termination of Authorization

Once your refund request is approved, your authorization to use our prompts and related services will be immediately terminated.
You must immediately cease using all purchased ClaudeCraft prompts and related resources.
Continued use of our prompts after receiving a refund will be considered an infringement of our intellectual property rights.

Prohibited Actions

After receiving a refund, you may not:

Continue using purchased prompts to generate any content
Share, resell, or transfer prompts to any third party
Copy, transport, or reproduce prompt content in any form
Attempt to repurchase the same product for the purpose of obtaining another refund
Circumvent our authorization mechanisms through technical means

Obligations and Responsibilities

You are responsible for deleting all copies of prompts downloaded from our website.
You must ensure that you no longer use our prompts to generate new content.
Any commercial content generated using our prompts must immediately cease to be used after refund.

Refund Exceptions

The following situations may not be eligible for our refund policy:

Obvious Abuse: If we discover that users repeatedly purchase and refund to circumvent paid usage restrictions, we reserve the right to refuse refunds.
Extensive Usage: If products and services have been extensively used before requesting a refund (e.g., generating a large amount of content), we may consider partial refunds.
Enterprise Contracts: Enterprise users with special contract terms may be subject to different refund conditions.
Promotional Items: Special offers or promotional items marked as “non-refundable” may not be eligible for the standard refund policy.

Refund Monitoring

To maintain a fair trading environment, we monitor refund patterns:

We record all refund requests and usage data to identify potential patterns of abuse.
If we detect a pattern of multiple refund requests from the same user or related accounts, we may restrict future purchase or refund privileges.
For obvious abuse of the refund policy, we reserve the right to take appropriate legal action.

Dispute Resolution

If you disagree with a refund decision:

Please first contact our customer service team to seek a resolution.
If the issue cannot be resolved through direct communication, we will consider resolving the dispute through appropriate mediation services.
All disputes will be interpreted and adjudicated according to the laws of Taiwan, Republic of China.

Policy Updates

This refund policy may be updated at any time. Modified policies will be posted on this website and will be effective from the date of posting. We encourage users to regularly check this page for any changes.

Contact Us

If you have any questions or need clarification regarding our refund policy, please contact us through the following channels:

Email: [email protected]

Our customer service team will be happy to assist you with any inquiries or issues.

Last updated: March 30, 2025